You can trust Streets when you decide to employ a good agent.
For many years we have been making it easy for prospective tenants to find suitable homes, providing a seamless service from selection to possession.
We are Members of ARLA through our link with the letting partnership.
The Association of Residential Letting Agents (ARLA) is the only professional body that is solely concerned with the self-regulation of letting agents and since 1981 has been actively promoting the highest standards across every aspect of residential lettings and management in the Private Rented Sector.
We are a member of the Property Redress Scheme
All agents subscribing to Property Redress Scheme will be following a comprehensive set of Standards laid down in the PRS Code of Practice a copy of which can be obtained from any member agent or from the website here.
Finding the Right Property
To take advantage of our extensive database of high quality rental properties throughout London and Kent you can register by calling our office in Strood
Viewing a Property
We will arrange for you to view selected properties at your convenience.
The Tenancy Agreement
This document embraces the terms negotiated and agreed between yourself and the landlord, also reciting the statutory obligations of each party. The contract thereafter is signed by each party. All offers / acceptances are made subject to contract. We now offer an e-signing agreement for speed and convenience.
This is an important document prepared before possession, recording the condition of the property together with any contents. A copy is supplied to the tenant for signature. This avoids disputes at the end of the tenancy. We now offer an e-signing document for speed and convenience.
Only pay a holding deposit if you're serious about taking on the tenancy
Most other charges such as reference fees are banned from 1 June 2019. What should happen when you pay? The landlord or Agent should stop advertising the property. They are not allowed to take a holding deposit from more than one person for the same property at the same time. Entering into a tenancy agreement, you have 15 days from when you pay a holding deposit to enter into a tenancy agreement. This is called the deadline for agreement. You can agree a different deadline with the landlord or agent in writing. If you enter into a tenancy agreement, the landlord or Agent can either: return your holding deposit within 7 days of agreeing the contract put it towards a tenancy deposit or the first rent payment with your permission. Once you've signed a tenancy agreement, this will usually be legally binding unless you can end the tenancy early the landlord or Agent might be able to keep the holding deposit as part of any agreement to release you from the contract.
If the landlord decides not to rent to you, you should normally get your holding deposit back within 7 days if either the:
-landlord decides not to offer you a tenancy
-deadline has passed but you took all reasonable steps to agree a tenancy by then
The landlord or Agent can’t keep the money for any other reason. For example, you should still get your holding deposit back if you fail a credit check, provided you told the truth about your situation. The landlord or Agent must write to you within 7 days to explain why they are keeping the holding deposit. If they don't, they must return the holding deposit in full. If you decide not to rent the property.
Your landlord or agent can normally keep the holding deposit if you either:
-decide not to go ahead with the tenancy
-don't take the necessary steps to agree a tenancy by the deadline
You should still get your money back if you decide not to rent the property because the landlord has acted unreasonably. This could include if they significantly change the terms of the tenancy or ask you to pay a banned fee.
How to get your holding deposit back?
Write to the landlord or agent if they keep a holding deposit when they shouldn't do. Ask for your money back in full. You can also complain to trading standards at your council, a letting agent redress scheme if the agent is a member. Trading standards can help you apply to a tribunal to get your money back and can fine the landlord or agent. Find out more on GOV.UK about applying to a tribunal. A redress scheme can investigate your complaint and tell the agent to apologise or compensate you.
PLEASE NOTE THAT STREETS ESTATES LTD IS A MEMBER OF THE PROPERTY REDRESS SCHEME
Their contact details are as follows:
You can contact us by email, phone or by post. We will respond to written enquires within 5 working days.
Our phone lines are open from 9.00am to 5.30pm Monday to Friday.
Calls are charged between 1p and 13p per minute for landline customers. Calls from mobile phones may be considerably higher depending on your mobile provider.
By Phone 0333 321 9418 (9.00am to 5.30pm Monday-Friday) By Email email@example.com
By Post Property Redress Scheme Premiere House,1st Floor,Elstree,Way, Borehamwood, WD6 1JH